Just got your keys in Rough Hollow and wondering what to do first? You want your lights on, your fobs working, and your guests and vendors getting in without a hitch. This quick guide gives you the exact steps, links, and contacts you need to get fully set up. You will know who to call, how to get your HOA fobs, and how to handle access and amenities. Let’s dive in.
Who to contact first
Start with the HOA office on site. Rough Hollow is managed by FirstService Residential at the Welcome Center, 903 Highlands Blvd, Lakeway, TX. Call 512-261-4600 to register, confirm your account, and request key fobs and amenity access. The HOA portal lists new resident resources and the “Order Fobs/Pool Agreement.” Visit the Rough Hollow HOA site for forms and details.
If you plan to use the marina or resident perks, the Rough Hollow Yacht Club & Marina can help with membership and slip questions. Call 512-261-2288 or browse Rough Hollow Yacht Club & Marina for concierge contacts and current offerings.
Before closing, ask the seller or title company for your HOA account status, how many fobs exist for your address, and copies of the CC&Rs and current Rules and Regulations. This keeps activation smooth.
Set up utilities
Rough Hollow addresses can fall under different utility providers. Always verify by street address using the City’s resources or the provider’s maps.
Electric service
Two providers serve Lakeway, depending on your parcel. Many homes are served by Pedernales Electric Cooperative, while areas south and east of Hurst Creek may be in Austin Energy’s service area. Use the City’s page to confirm your address and get contacts on Electric Service Providers.
Water and wastewater
Rough Hollow service is through Travis County MUD No. 11, administered by Crossroads Utility Services. Set up your account and ask which billing portal to use through TCMUD 11 at Crossroads. Lakeway Municipal Utility District supplies water wholesale to the district and shares history and service information on Lakeway MUD.
Trash and recycling
The City of Lakeway manages residential trash and recycling. The City posts current rates and contractor details. After a 2024 contract renewal, one trash and one recycle cart service was listed at $80.55 per quarter. Check collection rules and payment options on City of Lakeway Solid Waste.
Internet and TV
The HOA lists Spectrum as a community provider, and many addresses also have AT&T options where available. Availability and speeds are address specific. Run a quick address check with your preferred provider and review HOA resident resources on the Rough Hollow HOA site.
Natural gas
Natural gas is typically provided by Texas Gas Service in the area. Confirm availability for your specific address when you move in. For an at-a-glance city guide, see this Lakeway overview on getvibrato.com.
HOA fobs and access
Register with FirstService Residential to receive and activate your key fobs. You will typically need a photo ID, proof of ownership, and any required amenity or pool agreement. Start on the Rough Hollow HOA portal and confirm how many fobs are included and any replacement fees. Activation often occurs once your HOA account is verified and current.
Highland Village and pools
Highland Village is the primary amenity center with pools, a lazy river, and a splash area. Your fob controls access. Review amenities and resident highlights on Rough Hollow Amenities, and check the HOA portal for pool rules and guest limits.
Yacht Club and marina
The Yacht Club and Marina offer slips, fitness, dining, and resident perks. Membership and slip rentals are administered by the Yacht Club and may have separate fees and waitlists. Ask about resident fob presentation for perks and current policies at Rough Hollow Yacht Club & Marina.
Guest and vendor entry
Rough Hollow uses typical gated community practices. Guests commonly enter via a call box listing, a resident buzz-in, or a temporary pass added through the HOA portal or on-site office. Vendors and contractors may require a short-term code or preauthorization. Check your community’s call box and remote add procedures on TownSq access resources or the Rough Hollow HOA site.
Typical fees and timelines
HOA assessments vary by sub-community and are subject to change. Confirm current amounts with the HOA office. Replacement or additional fobs often include a nominal fee, which you can verify on the HOA portal.
Yacht Club and Marina services, including slip rentals and seasonal options, are separate from HOA dues. Contact the Yacht Club for membership, fees, and waitlists. After you register with the HOA and your account is verified, fobs are typically activated within a few business days. Confirm pickup or mailing details with the Welcome Center team.
Quick move-in checklist
- Contact the HOA Welcome Center, register, and schedule fob pickup. FirstService Residential: 512-261-4600.
- Confirm your HOA account status and how many fobs are assigned to your address.
- Verify your electric provider by address on the City’s Electric Service Providers, then set up your account.
- Set up water and sewer with TCMUD 11 via Crossroads. Ask about billing portals and any minimum charges.
- Start trash and recycling through the City’s Solid Waste page. Note brush drop-off rules and schedules.
- Check internet options for your address. The HOA lists Spectrum, and many homes also have AT&T options where available.
- Call the Yacht Club about membership, slip availability, and resident perks. Yacht Club: 512-261-2288, or visit Rough Hollow Yacht Club & Marina.
- Look for incentives or energy programs from your electric utility. See Austin Energy’s service area and programs on Austin Energy.
- Bring to fob pickup: photo ID, proof of ownership or closing statement, and any signed amenity agreements.
If you want a smooth, concierge start in Rough Hollow or you are planning a move in Lakeway, connect with Steve Dedear for neighborhood guidance, market insight, and a streamlined plan from contract to keys.
FAQs
How do I get HOA key fobs in Rough Hollow, Lakeway?
- Register with FirstService Residential at the Welcome Center, bring ID and proof of ownership, and use the HOA portal’s “Order Fobs/Pool Agreement” on the Rough Hollow HOA site.
Which electric company serves my Rough Hollow address?
- It depends on your parcel location. Use the City’s address resources to confirm PEC or Austin Energy on Electric Service Providers.
Who provides water and sewer in Rough Hollow, Lakeway?
- Travis County MUD No. 11 handles service with billing through Crossroads. Set up your account on TCMUD 11 at Crossroads and see wholesale background on Lakeway MUD.
Do Rough Hollow residents automatically get Yacht Club access?
- Yacht Club and Marina services are separate from HOA dues. Contact the club for membership, slips, perks, and rules at Rough Hollow Yacht Club & Marina.
What should I do if my Rough Hollow fob is lost or not working?
- Report it to the HOA immediately. Lost fobs can be deactivated and replaced for a fee. Start on the Rough Hollow HOA site to report a fob issue and confirm pickup or mailing.
How do guests and vendors enter Rough Hollow gates?
- Guests usually use a call box, a resident buzz-in, or a temporary pass. Vendors often need a short-term code or preauthorization. Check procedures on TownSq access resources or the Rough Hollow HOA site.
